ROLE

Technical Program Manager II

FOR

Riot Games

DATE

2020 – 2022

I joined Riot Games in 2020 to solve a problem I kept seeing in engineering organizations: great teams doing complex work without a shared way to see priorities, dependencies, and delivery risk. Infrastructure Platform supported Riot's live-service games and future-title development across 14 globally distributed teams and roughly 150 engineers. I set out to build a worksystem that helped those teams make decisions – not just generate status reports.

• WORKSYSTEM ARCHITECTURE — Designed and implemented shared intake, prioritization, quarterly planning, and portfolio reporting in Jira/Structure across 380+ projects and 20,000+ issues annually, giving teams and leaders a common picture of the work.

• DELIVERY INTELLIGENCE — Personally authored JQL, ScriptRunner, and Structure/EXPR automation for delivery-health, risk, OKR, and Say/Do reporting. Paired clear data standards with actionable hygiene controls, improving measured reporting hygiene from ~50% to over 90%.

• ORGANIZATIONAL ADOPTION — Co-chartered Riot's Worksystem Workgroup Committee to share craft and align planning standards. Five additional platform organizations adopted elements of the worksystem's methods and tooling beyond my direct ownership.

• LEADING THROUGH REMOTE CHANGE — During COVID-era remote work, I designed and adapted advanced Jira roadmapping training for distributed teams, developing a Miro-based virtual facilitation method to teach 50+ senior leaders across Riot offices.

• ENGINEERING INNOVATION — Produced consecutive three-day Infrastructure Platform hackathons where 60+ engineers built working prototypes, with promising ideas earning a path toward the product roadmap.